FAQ

 

How do you work?

I work traditionally, sketching and painting by hand. Primarily I use acrylic paints, though I also enjoy water colors and oil paints. Then I scan the image into the computer and create prints, note cards and magnets. 

Art Prints:

All prints are printed in house on professional quality micro ceramic luster photo glossy paper with rich saturated colors and are water resistant.

All print images are formatted so the image fills the entire mat opening (without the white border or signature showing)

  • 5"X7"   prints will fit into a standard 5"X7" mat opening
  • 8"X10" prints will fit into a standard 8"X10" mat opening
  • 11"X14"prints will fit into a standard 11"X14" mat opening

 

How are your prints packaged?

All prints are signed by the artist, unmatted and come in a protective mylar sleeve with backboard.

All prints have a short description about the image on the back.

 

Note Cards:

The size of the note cards are 5 ½” X 4 ¼” and the envelopes for them are 5 ¾” X 4 ¼”

 

Magnets:

Magnets are 3.5" X 2.5"

 

 

Taxes and customs:

Iowa residents will have 7% Sales Tax added to the total of the items before shipping cost.

International customers are responsible for all customs and taxes which may be incured on importing orders into your country. If you are concerned about taxes or customs, please check with your local customs authorities before ordering as customs differ between countries.

 

What are you shipping rates/how do you ship?

Shipping is by USPS. Packages usually arrive within 3-6 business days of order shipment for domestic shipping. Please allow 6-10 business days for international orders. International customers are responsible for any tariff fees if they apply.

 

Domestic Shipping Fees

 Flat rate of $5 per order. 

Free Shipping*  on orders $15+ enter code DRAGON at check out

 

International Shipping Fees

Flat rate of $6 per order plus $0.50 per item

Free Shipping*  on orders $50+ enter code DRAGON2 at check out

 

*excludes commissioned pieces and originals

 

When will my order be shipped out?

Typically your order will be shipped out within 1-2 business days (please give extra time for postal holidays). Once sent I will notify you by email that it has shipped and give you an estimate of when it will arrive. Please contact me if you have any questions about your order.

 

 

What is your refund/exchange policy?

If you are not completely satisfied with your purchase, I will gladly exchange or refund the purchase price of your item. Refunds are given within 30 days of purchase.

For customers purchasing online, please return the product within 30 days of order date. Cancellations are allowed up to time of shipment.

I carefully package each order but if for some reason your order arrives damaged (through rough postal handling) or if you have any problem at all with your order, please contact me as soon as possible. I want to ensure all my customers are completely happy with their orders.