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Frequently Asked Questions

Art Prints:

All prints are printed in house on professional quality micro ceramic luster photo glossy paper with rich saturated colors and are water resistant.

All print images are formatted so the image fills the entire mat opening (without the white border or signature showing)

5"X7" prints will fit into a standard 5"X7" mat opening

8"X10" prints will fit into a standard 8"X10" mat opening

 

How are your prints packaged?

All prints are signed by the artist, unmatted and come in a protective mylar sleeve with backboard.

All prints have a short description about the image on the back.

 

Note Cards:

The size of the note cards are 5 ½” X 4 ¼” and the envelopes for them are 5 ¾” X 4 ¼”

Ordering:
To use the cart, simply click on the "Add to Cart" button below the item you wish to purchase.
Iowa residents will have 7% Sales Tax added to the total of the items before shipping cost.

Taxes and customs:
All customs and taxes which may be incured on importing orders into your country are the responsibility of the buyer. If you are concerned about taxes or customs, please check with your local customs authorities before ordering as customs differ between countries.

Accepted Payment Methods:
Credit Cards: Visa, MasterCard, Discover, American Express credit card payments are all processed through Paypal's secure servers. You do not need to be a member of Paypal to pay through this option. Payment is processed securely at time of ordering. Paypal also offers buyer protection so you can feel very safe shopping with Paypal.
Paypal- Those that already have a Paypal account can also pay with available funds in their Paypal account through the same payment option. Select "Credit card or direct cash payment via Paypal" during checkout.
the above two options are
the quickest way to get your order out to you.

Check or Money Order: (United States residents only) Please copy/paste your shopping cart information into an email to me along with your shipping address, and I will email you your total. Once I have received and processed your check/money order, your order will be shipped out. Address money orders/checks to: Lisa Victoria.

Send payment to:
Lisa Victoria
PO box 435
Ames, IA 50010
Iowa Residents will have 7% Sales Tax added to the total of the items before shipping cost.

 

What are you shipping rates/how do you ship?

Shipping is by either USPS or Fed Ex. and packages usually arrive within 3-6 business days of order for domestic shipping, please allow 6-10 business days for international orders. International customers are responsible for any tariff fees if they apply.

Shipping rates are as follows:

Domestic Shipping
Purchases
Shipping Fee
Below $10 $5.00
$10.01 to $14.99 $5.50
$15.00+ Free*
 
International Shipping
Purchases
Shipping Fee
Below $10
$5.00
$10.01 to $25.00
$5.50
$25.01 to $50.00
$6.00
$50.01 to $100.00
$7.00
$100+
Free*
*excludes commissioned pieces and originals

 

 

 

 

When will my order be shipped out?

Typically your order will be shipped out within 1-2 business days (please give extra time for postal holidays). Once sent I will notify you by email that it has shipped and give you an estimate of when it will arrive. Please contact me if you have any questions about your order.

What is your refund/exchange policy?

If you are not completely satisfied with your purchase, I will gladly exchange or refund the purchase price of your item. Refunds are given within 30 days of purchase.

For customers purchasing online, please return the product within 30 days of order date. Cancellations are allowed up to time of shipment.

I carefully package each order but if for some reason your order arrives damaged (through rough postal handling) or if you have any problem at all with your order, please contact me as soon as possible. I want to ensure all my customers are completely happy with their orders.

Can I use your artwork in my PSP-group/Signatures?

As of April 2008 I will no longer be offering free usage of any of my images. Please visit Up Your Art often to see the officially licensed images that are available. I will be keeping them updated with my new work, please email me if there is an image you'd like that is not currently on Up Your Art.

 

How can I contact Lisa about illustrating a children's book?

Please e-mail me with a short description of project, number of illustrations required, project deadline and general budget.

 

Do you have a wholesale pricing?

Yes, wholesale pricing is available. Please contact me for further information.

 

How can I link to you site?

If you would like to link to my website feel free to use this banner:

 

<A Target="_new" href="http://:www.lisavictoria.net"> <img src="http://www.lisavictoria.net/LV2011linkbanner2.gif" width="500" height="60" border="2"></A>

 

 

 

©Copyright by Lisa Victoria

Contact Lisa at lisa@lisavictoria.net